Frequently Asked Questions


Forgotten Password - Email Token Recovery

How do I request a password reset?
Click on the "Forgot Password?" link on the login page and enter your email address. You’ll receive a token via email.
I didn’t receive the email. What should I do?
Check your spam or junk folder. If it's not there, ensure you entered the correct email address and try resending the token.
How long is the token valid?
The token is typically valid for 5 minutes. If it expires, you’ll need to request a new one.
What do I do with the token?
Enter the token in the password reset page to verify your identity, then follow the prompts to create a new password.
Can I change my password without a token?
No, the token is required for security reasons to verify your identity before allowing a password reset.
What if I forget the new password I just set?
You can repeat the password reset process using the "Forgot Password?" link again.

Submitting Evaluations for Selective Athletes

Who can see the evaluation button on the schedule?
Only athletes selected by the coordinator will have access to the evaluation button on their schedule.
How do I submit my evaluation?
Click the evaluation button on your schedule, fill out the required fields, and submit the form.
What happens if I can’t see the evaluation button?
If you don’t see the button, it means you were not selected for evaluation. Contact the coordinator for clarification.
Is there a deadline for submitting evaluations?
Yes, please check the schedule for specific submission deadlines to ensure your evaluation is considered.
Can I edit my evaluation after submission?
Typically, evaluations cannot be edited once submitted. If you need to make changes, contact the coordinator directly.
What if I have technical issues submitting my evaluation?
If you encounter any problems, please reach out to technical support or your coordinator for assistance.

Allowance Distribution for Athletes

How will I know when the allowance will be distributed?
The admin will create an announcement detailing the venue and time of distribution for each campus.
How do I verify if I have received my allowance?
Athletes must log into their accounts to check their allowance status and verify if they have received it.
What if I don’t see an announcement about the allowance distribution?
If there’s no announcement, check back later or contact the admin for updates regarding distribution.
Can I check my allowance status before the distribution date?
No , only updated allowance status is you can view.
What should I do if I believe there’s an error in my allowance distribution?
Contact the admin immediately to address any discrepancies or issues with your allowance.

How Coordinators Rate Athletes

How does the coordinator rate athletes?
Ratings are based on data reported by coaches or members of the sports organization, including performance metrics, points, scores, standings, and rankings.
Where can I view my rating?
Athletes can view their ratings in the "Profile" section of their accounts, under "Stats."
Will I be informed about my rating?
Yes, athletes will be informed by the use of the Profiling Stats on their accounts.
Can I see the data that influenced my rating?
Yes, you can view the detailed data, including scores and match details, by accessing your profile stats.
What if I disagree with my rating?
If you have concerns about your rating, please discuss them with the coordinator for clarification.

Athlete Registration

How do I access the registration system?
Athletes must access the website to went to home page in which the registration button place below the login button.
Is there a deadline for registration?
No, the registration has no expiration, so you can complete it at your convenience.
What information do I need to provide during registration?
You’ll need to enter personal details such as your name, contact information, certificate of registration, 2*2 picture and etc.
Can I edit my registration details after submitting?
No, you cannot edit your registration details. Only the coordinator can allow changes.
What if I encounter issues during registration?
If you have issues, refer to the FAQ section on the website or contact the coordinator’s support team for assistance.